Privacy Policy StickerYeti
This Privacy Policy (the "Policy") describes the practices of B&B Labels ("Stickeryeti") and all of its affiliates (collectively, "we," "us," "our") with respect to the collection, use, storage, and disclosure of personal information provided to us by users of our website. This policy is part of the User Agreement, which is incorporated by reference. All capitalised terms used but not defined in this Policy shall have the meaning given to them in the User Agreement.
All references to "Website" in this Policy are to our websites located at www.stickeryeti.ch.
INTRODUCTION
We respect individual privacy rights and the protection of personal information. We understand the importance of protecting your personal information, and we want every customer experience to be secure. In keeping with this goal, we have developed this policy to explain our practices regarding the collection, use and disclosure of your personal information.
For purposes of this policy, "personal information" means information about an identifiable individual, including, for example, height, date of birth, name, address, telephone number, social security number, gender, income and marital status. We will only collect, use or disclose personal information in accordance with this Policy or the laws that apply to our collection, use and disclosure of your personal information ("Applicable Privacy Laws").
We have appointed a Data Protection Officer who is responsible for our compliance with this Policy. Information on how to contact the Data Protection Officer is set out below.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect two types of information through our website: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal Information: We may collect personal information, such as :
Contact Information - e.g., your name and email address; Personal Preferences - e.g., language preferences and marketing consent; and Profile Information - e.g., photos you upload and other information you provide in your personal or business profile.
Non-Personal Data: Non-personal data does not identify you as an individual. Examples where it does not identify you as an individual:
We may collect certain non-personal information when you visit our website, such as the type of browser you use or the referring URL; or we may collect and aggregate customer information in aggregate, non-personal form for statistical and research purposes.
USE OF PERSONAL INFORMATION
We may use your personal information for a variety of business purposes, such as to:
Provide customer support to answer your questions or complaints; conduct surveys to improve our services; notify you of changes to our services or new services we may introduce from time to time; measure and improve the effectiveness of our website or marketing efforts; detect and prevent fraud and errors; track and analyse your preferences to better understand your service needs and eligibility; and for other purposes described in this Policy.
We limit the personal information we collect and use to what is necessary to achieve our business objectives. We will not collect, sell, distribute, or otherwise use your personal information without your consent as required by law or as permitted by applicable privacy laws.
YOUR CONSENT: We will only collect, use or disclose your personal information with your knowledge and consent, except as required or permitted by applicable privacy laws. If you choose to provide us with your personal information, you consent to the use of your personal information as described in this policy and as it may be described at the time of collection.
Explicit Consent: At times, you may be asked to provide your express consent to the collection, use or disclosure of personal information - for example, by checking a box to indicate your consent to receive marketing communications.
Implied Consent: At other times, you may give your implied consent to the collection, use or disclosure of personal information if we reasonably believe that you gave your consent by an action you took or an action you chose not to take. Generally, this is the case when the purposes for which your personal information will be used are reasonably obvious to you - for example, when you provide us with personal information through forms, you give us your implied consent to use that information.
Withdrawal of consent: You can inform us at any time that you wish to withdraw or change your consent to the use and disclosure of your personal data. We will respond to your request subject to legal and contractual restrictions.
THE INFORMATION WE MAY COLLECT DIRECTLY FROM YOU
The following are additional examples of how we collect personal information directly from you and how we use it:
Follow-ups and Surveys: From time to time, we may send you a follow-up letter to thank you for using the Site or contact you to make sure you are completely satisfied. We may use contact information collected online to occasionally conduct surveys and other customer research. These surveys are completely voluntary and you can easily decline to participate.
Our website: Our website can be viewed anonymously. However, in order to use certain special features or functions of our website, you may be asked to provide certain personal information, such as your email address or other information. We use this information to create your account, communicate and correspond with you about your account, respond to your inquiries, and monitor the features of our website that you select.
Customer Support Center: We operate an electronic customer support center to receive and respond to your questions, concerns or complaints. When you contact our customer support center, we may ask you for personal information to help us respond to your inquiry or verify your identity. For example, if you need to make changes to your account, we may ask for personal information to verify that you are the account owner. We may also monitor or record your online or telephone conversations with our customer service representatives for training purposes and to ensure quality of service.
THE INFORMATION WE COLLECT AUTOMATICALLY
In some cases, we automatically collect certain information.
Our Website: When you use our Website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet service provider, the date and time you access our Website, the Internet address of the website from which you linked directly to our Website, the operating system you use, the Internet browser you use, the sections of the Website you visit, the pages of the Website you read and the images you view, and the content you download from the Website. This information is used for website and system administration purposes and to improve the website.
Cookies: The Website uses "cookies," a technology that installs a small amount of information on a Website user's computer so that the Website can recognise future visits with that computer. Cookies improve the comfort and use of the Website. For example, information provided by cookies is used to recognise you as a previous user of the Website, to provide you with personalised Website content and information for your use, and to enhance your experience on the Website. You may refuse cookies if your browser permits, but this may affect your use of the Website and your ability to access certain features of the Website or conduct transactions through the Website.
Website Tracking Information: We may use pixels or web pixels to compile tracking information reports about website user demographics, website traffic patterns, and website purchases. We may then share these reports with advertisers and others. None of the tracking information contained in these reports can be linked to the identity or other personal information of individual users. For our own research purposes, we may link tracking information to personal information voluntarily provided by website users. Once such a link is established, all linked information will be treated as personal information and will only be used and disclosed in accordance with this policy.
Links to Other Websites: Our website may contain links to other websites or Internet resources that are provided solely for your convenience and information. When you click on one of these links, you are contacting another website or Internet resource. We have no responsibility or liability for or control over these other websites or Internet resources or their collection, use, and disclosure of your personal information. We encourage you to review the privacy policies of those other sites to learn how they collect and use your personal information.
ADDITIONAL INFORMATION
From time to time, we may supplement the information you give us with information from other sources, such as information to confirm your address or other available information you have provided. This is to maintain the accuracy of the information we collect and to help us provide better service.
DISCLOSURE AND SHARING OF YOUR PERSONAL INFORMATION.
From time to time, we may supplement the information you provide with information from other sources, such as information to confirm your address or other available information you have provided. This helps us maintain the accuracy of the information we collect and provide better service.
Third Party Providers
We may use third-party vendors (e.g., web hosting providers, data management providers, and/or payment processors) to manage one or more aspects of our business operations, including the processing or handling of personal information. When we use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner consistent with this Policy.
If you register for a paid service and provide your credit card information, Stickeryeti will use your credit card information to bill you for goods and services. By providing us with your credit card information, you agree and authorise us to share your credit card information with payment processors and financial institutions necessary to process your payment.
In order to increase the availability of the Website, some of these operations may result in personal data collected by Stickeryeti being stored outside of Switzerland. Therefore, such personal data stored outside of Switzerland may be accessible to law enforcement and regulatory authorities in accordance with the applicable laws of countries outside of Switzerland.
Information Shared Between Our Affiliates, Subsidiaries, and Divisions.
We may share personal information collected on our website with and among our subsidiaries, affiliates or divisions for internal business purposes in accordance with this policy. If we do so, we will ensure that your information continues to be used in accordance with this policy and the choices you have made.
Legal Disclosure
We may disclose your personal information when permitted or required by law. For example, we may be compelled to disclose information by a court or other person or entity with the power to compel the production of such information. If we have reasonable grounds to believe that information may be useful in investigating improper or unlawful activities, we may disclose such information to law enforcement or other appropriate investigative agencies.
SECURITY OF PERSONAL INFORMATION
The security of your personal information is a high priority for us. We maintain appropriate safeguards and up-to-date security standards to protect your personal information, whether recorded on paper or collected electronically, from unauthorised access, disclosure or misuse. For example, electronic documents are stored on secure servers with limited access; we use technology tools such as firewalls and passwords; and we ensure that our employees are trained on the importance of maintaining the security and confidentiality of personal information. Reasonably secure methods are used when we destroy personal information. For example, we currently use SSL encryption with a 2048-bit RSA key digital certificate.
REQUESTS FOR ACCESS AND CORRECTION OF PERSONAL INFORMATION
Applicable data protection legislation permits any person to access personal information in our custody or control and to request correction of errors or omissions in personal information about them that is in our custody or control. Our Privacy Officer will assist the data subject in processing the request for access. This includes:
Identifying personal information in our custody or under our control;
and information about how the personal information under our control is or has been used by us.
We will respond to requests within the time limits set forth in applicable privacy laws and will endeavor to respond as accurately and completely as possible. Any corrections to Personal Information will be promptly sent to the organisation to which it was disclosed. In certain exceptional circumstances, we may not be able to provide access to certain personal information that we hold about an individual. For security reasons, the Privacy Officer does not have access to all personal information and is not authorised to do so. If access or correction cannot be granted, we will notify the individual making the request in writing within 30 days of the reasons for the denial.
DELETION OF YOUR INFORMATION
We retain your personal information only for as long as we need it for legitimate business purposes and to comply with legal requirements. Personal information used to make a decision that directly affects an individual will be retained for at least one year after such a decision is made. In doing so, we comply with legal requirements.
CONCERNS OR QUESTIONS ABOUT OUR COMPLIANCE
If you have any questions or concerns regarding compliance with this policy, please contact the Privacy Officer at support@stickeryeti.com.
Digital Millennium Copyright Act Copyright Notice
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this Site, please notify Stickeryeti's Copyright Agent as required by the Digital Millennium Copyright Act of 1998 (DMCA). In order for your complaint to be valid under the DMCA, you must provide the following information in writing:
An electronic or physical signature of a person authorised to act on behalf of the copyright owner;
Identification of the copyrighted work that you claim has been infringed;
Identification of the material that is claimed to be infringing and the location of the material on the Site;
Information sufficient to permit StickerYeti to contact you, such as your address, telephone number, and email address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, their agent, or the law;
and a statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.
The above information should be sent to support@stickeryeti.com.
Changes
We may make changes for legal or administrative reasons or to correct inaccurate information upon prior notice and without opportunity for comment.